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FAQ's

How long will I have to wait for an appointment?
We operate an extremely busy software centre and availability differs week on week. Please call us on 0141 882 4669 for appointment availability.

How long will it take for you to optimise my vehicle?
Every vehicle is different, some can be programmed through the diagnostic port, some require interfacing with the vehicles computer directly and others require installing or replacing a chip inside the ECU. We carry out a diagnostic check and road test before and after so we ask that you allow us around three to four hours to complete the work.

Can I wait while the work is carried out?
Absolutely, we have nothing to hide and many customers are intrigued by the process, alternatively if at home or work, we will inform you when the programming is complete.


Is the programming work carried out solely by Ecotune?
You can be 100% confident that your car will be programmed by a highly trained ecotune technician we appreciate that it's impossible to be experts on every vehicle, therefore we harness the services of the finest software developers throughout Europe and beyond who specialise in producing software for specific brands in their own specialist field. This ensures the maximum possible benefit to every customer with absolute minimum risk every time!

How much does ecotune software cost?
The cost of the software is entirely dependent on the car and modifications that have been carried out. For a quote, please call the centre on 0141 882 4669 or use our free quotation service.

Are there any risks associated with your software?
As with any automotive modifications there are minimal risks associated; however here at ecotune we invest heavily in our equipment and in the development of our technicians to ensure you get the best and most reliable service every time.

What if I'm not happy with the results?
Customer support and satisfaction is our number one priority. If you are at all unsatisfied with your results or the service you received. Please contact the centre and one of our team will be more than happy to assist you.

Can the ecotune software be detected by my dealer or other garages?
When ecotune perform a software upgrade on your vehicle we extract the original software from the vehicle either through the diagnostic port or via the ecu itself, this is then compared to a standard reference file and then we apply our optimised settings to the extracted software. Your new revised software is then programmed into the vehicle overwriting your standard software.

Working in this manner ensures that when you visit the dealer for your routine service or for fault diagnosis the original information such as chassis numbers, hardware and software numbers are exactly as they should be. If your car is equipped with a programming counter, then in most instances this is taken back one step to ensure that the only changes in your vehicles software are the performance related maps.

Despite our best efforts dealer level diagnostic equipment is ever evolving. There will always be a degree of risk associated with any performance upgrade outside of manufacturer specification. Manufacturer warranty can be removed at any time at dealer/manufacturer discretion.

If you would like any more information on this topic please reach out to a member of our team on 0141 882 4669.



How will the Ecotune service affect the longevity of my engine?
Modern vehicles are engineered to such a high standard that that if you continue to look after your car in line with the manufacturer's recommendations, the effect on the longevity of your engine is negligible. In instances hardware upgrades may be recommended to achieve the quoted figures and to ensure your reliability is not compromised.

 

Do your products affect my motor insurance policy?
As the ecotune software will enhance the overall performance of your vehicle, we recommend that you inform your insurers of the upgrade.

 

Will my manufacturer’s warranty be affected?
We regularly carry out this enhancement to vehicles on main dealer's premises for customers requiring a little more spark from their new vehicle or to make their new fleet of vans that little bit more efficient. Local council commercial fleets and logistics companies have joined our list of happy customers. Whilst the changes we make to the software remain within reasonable tolerances, the manufacturers did not intend for your car to perform this well and as such are unlikely to honour a claim in respect of a tuning related failure. We suggest speaking to the dealer where the car was purchased and seek assurance in respect of this, if the dealer is on our panel of customers then they will be aware of ecotune and that we are a reliable source of tuning. We would like to take this opportunity to reassure our customers that we would not install software to a vehicle that would push the limits of the hardware to the point of failure. In some instances, where customers request software for absolute performance, advice may be given regarding hardware upgrades to ensure longevity and absolute reliability.

 
What kind of gains can I expect from my vehicle?
The expected gains in brake horse power (BHP) and foot pounds of torque (ft/lbs) are entirely dependent on the vehicle and the upgrades being undertaken. For a quote, please call the centre on 0141 882 4669 or use our free quotation service.

Why don't the manufacturers do this from standard?
Marketing and Cost - A vehicle manufacturer can produce thousands of identical engines saving on manufacturing costs then release different models with restricted outputs simply by amending the software of the vehicles computer, eg. GTi, Sport, LX etc.

Owner Neglect - It is considered that owners may refuse to service their vehicle at the recommended intervals and run their vehicle on very poor quality fuel. Restrictions are written into the standard software which is more tolerable but compromises are made in regard to performance and economy as a result.

Worldwide Compatibility - Due to the varied operational conditions around the world such as air temperature and humidity, air quality, altitudes and of course varied fuel blends, the manufacturers again compromise performance and economy in favour of worldwide compatibility.

Our goal at ecotune is to optimise the software on your vehicles computer, de-restricting your vehicle and unleashing its full potential within its current operational environment. The enthusiast who adheres to the manufacturers service intervals who wants the best from his engine can feel confident that a vehicle modified by ecotune is as reliable now as it ever was.

 

How will your service affect my fuel consumption and exhaust emissions?
As the brand name suggests, ecotune are committed to improving the economy and reducing the co2 and particulate emissions on every vehicle tended by our firm. Most clients request that the extra performance is available on the pedal but would like an economy improvement in normal driving conditions, this is our most recommended and preferred product.

Naturally we can provide a bias towards performance, economy or environmentally friendly tuning ensuring every need is catered for.

 

If I disconnect my battery or it discharges will I lose my upgrade?
Not at all, our optimised software is as securely written to your vehicle as the factory original and can only be removed by reprogramming with updated or original software.

Where customers have elected to use APR ECU software with EMCS functionality there may be a requirement to reselect your performance programme. More information on how to do this can be found here.


Do you do gift vouchers?
Gift vouchers can be purchased directly from our Glasgow Centre or from our online shop here.

Contact & Phone Orders

Ecotune UK Ltd.
Unit 10, 36 Dalziel Road,
Hillington Park Industrial Estate,
Glasgow,
G52 4NN
Call us: 0845 409 4567

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