Returns Policy
We aim to provide products of the highest quality and hope you will be satisfied with them. However, if for any reason you wish to return an item, you may do so within 14 days of receipt.
Upon receipt of your returned goods, we will be happy to refund the value of the products in full or exchange them for goods of the same value, so long as the items returned are in the same condition as they were at the time of delivery to you. We regret that we cannot refund or replace any product that has been installed or used, unless the item is faulty.
The customer is responsible for all postage and packing costs, unless the item is faulty.
Software file sales are non-refundable for copyright reasons.
Bespoke exhaust products are non-refundable unless faulty due to a manufacturing defect.
Returns Procedure
Return the item with a note containing your name and address, purchase receipt (or copy), and reason for return, indicating whether you require a refund or exchange:
Ecotune UK Ltd
Unit 10, 36 Dalziel Road,
Hillington Park Industrial Estate,
Glasgow,
G52 4NN
(Please note this address is for postal returns only)
(The postage of the returned items is payable by the customer unless the item is faulty, in which case a refund of postage costs will be provided upon inspection)
Once we receive the returned items, we will post the exchange item or issue you a full refund, less shipping costs, within 14 days.
Refunds will be made by the same method as the original payment was received, unless otherwise agreed.
If you have any queries or need any further assistance, please contact us at info@ecotune-scotland.co.uk.
Delivery
The goods you order will be delivered to the address you give when you place your order. We aim to have your goods delivered as quickly as possible. Orders placed before 13:00 on a working day will be processed within two working days and will be delivered within five working days unless otherwise stated. Provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
Our deliveries leave daily between 2–3pm, and next-day requests (where available) should be placed between 00:00 and 13:30 at the latest to allow sufficient time for preparation and communication.
While we strive to fulfil next-day requests, they cannot always be guaranteed due to various factors. To avoid disappointment, we recommend placing orders as early as possible, with as much notice as possible. Issues may include stock availability, staff availability to handle the request, or couriers failing to arrive without prior notice.
Please note: despite every effort, any courier issues after collection are beyond Ecotune's control and responsibility.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Ecotune shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less delivery charges. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Ecotune will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. Time for delivery shall not be of the essence. The goods may be delivered by Ecotune in advance of the quoted delivery date.
Upon receipt of your order, you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time, please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
Pricing on our Website:
While we strive to ensure all pricing and product information on our website is accurate, errors may occasionally occur. If a product is listed at an incorrect price due to a typographical error, system malfunction, or other pricing inaccuracy, we reserve the right to refuse or cancel any orders placed for that product, even if payment has been processed.
In such cases:
- If an order is cancelled due to a pricing error, we will notify you as soon as possible.
- Any payments made will be promptly refunded in full to the original payment method.
- We are not obligated to honour incorrect prices or fulfil orders placed at erroneous pricing.
This right to cancellation applies at any stage of the order process, including after confirmation and payment. By placing an order on our website, you acknowledge and accept this policy.
This policy is in accordance with consumer protection laws .
International Shipping and Customs Duties
Ecotune UK Ltd ships internationally but does not cover any customs duties, import taxes, or additional fees imposed by the destination country. These charges are the responsibility of the recipient and must be settled directly with the relevant customs authority. Ecotune UK Ltd is not liable for delays caused by customs procedures or holds. We recommend checking with your local customs office for more information regarding potential fees before placing an order.
Refund & Returns Policy
At Ecotune, we take pride in delivering high-quality products and services to our customers. However, we understand that there may be instances where a return is necessary. Please review our refund and return policy carefully before initiating a return.
Refund Eligibility
- Refunds will be issued for the cost of the returned item(s) only. The original shipping costs paid at the time of purchase are non-refundable.
- Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part (e.g., an incorrect or defective item). If an error occurs, we will provide a prepaid return shipping label or reimburse the return shipping fee, as appropriate.
- To qualify for a refund, all returned items must be in their original, unused condition, with all original packaging, accessories, manuals, and any included promotional items.
Processing & Refunds
- Once we receive and inspect the returned item, refunds will be processed using the original payment method within [insert timeframe, e.g., 5-10 business days].
- Please note that refund processing times may vary depending on your payment provider.
Non-Returnable & Special Order Items
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Certain items, including custom orders, special-order parts, and software, may be ineligible for return or refund. Customers are responsible for reviewing product details prior to purchase to confirm return eligibility.
While the majority of products listed on our website are readily available, some items may be classified as special orders. It is the customer’s responsibility to verify whether an item falls under this category before completing a purchase. Ecotune is not liable for notifying customers if a product is designated as a special-order item.
Additionally, special-order items may be subject to a restocking fee, which will be applied at our discretion.
For any questions regarding product eligibility or special-order policies, please contact our customer support team before placing an order.
Customer Service Contact Information
Email: info@ecotune-scotland.co.uk
Phone: 0141 882 4669
